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GOODYEAR’S ASSURANCE WEATHERREADY

Consumers know that Mother Nature can introduce challenging driving conditions. But no matter the weather, The Goodyear Tire & Rubber Company has introduced a breakthrough tire for drivers who want confident traction in all conditions: the Goodyear Assurance WeatherReady.

“The Goodyear Assurance WeatherReady helps deliver exactly what its name implies: superior confidence behind the wheel, whether the road is slick with rain or covered with ice,” said Ryan Patterson, president of Goodyear’s North American consumer tire business. “Rain, sleet or shine, this tire delivers the best all-season traction for consumers.”

Available in a wide range of sizes, from 15 inches to 20 inches – and covering 77 percent of cars, minivans and SUVs on the road today – the Goodyear Assurance WeatherReady boasts a variety of stability-enhancing features, including:

  • Goodyear Weather Reactive Technology, which contains:
    • Evolving Traction Grooves to provide like-new traction as the tire wears
    • 3D TredLock Technology Blades, which provide predictable traction in turns when the weather changes
  • Asymmetric tread for traction in any weather
  • Sweeping tread grooves that force water away for steadfast control in the rain
  • Zig-zag biting edges that provide dependable grip on snow and ice

“The all-season Goodyear Assurance WeatherReady is our best traction tire ever,” said

Patterson. “It was developed in partnership with our customers, to satisfy the needs of their consumers. Throughout its design process, we engaged with our customers collaborating on performance requirements, product appearance and other features.”

Popular fitments for the Goodyear Assurance WeatherReady include the Toyota Camry, Corolla and Highlander; the Ford Edge, Escape and Explorer; the Honda Accord, Civic and

CR-V; the Hyundai Sonata and Santa Fe; the Nissan Altima and Rogue; and the Chevrolet Cruze and Equinox.

assurance-weatherready.jpg

Source: https://corporate.goodyear.com/en-US/media/news/are_you_weatherready.html
Source: https://www.goodyear.com/en-US/tires/assurance-weatherready

Service Advisor Spiff August 2017

When replacing your customers car’s tires, price shouldn’t be the first consideration… Other factors, such as safety, grip and ride quality, should top the reasons-to-buy list.

And when the time arrives to finally replace those worn tires, the majority of consumers are not very good at doing their research to find the best fit.

In reality, no single component in a car is more critical to its stability, handling and ride quality than its tires. The right tire can even improve fuel economy and save your life.

With that said, this month I urge you to go the extra mile when recommending tires to your customers… ask questions such as: What improvements would you like to see made on your car? Maybe the customer tells you that their car is noisy especially at higher speeds, so they’d like their car to be quieter. Or they tell you they have a vibration issue. Maybe these are the very reasons your customers are visiting your lane in the first place. So take note of things such as the tread depth, check for irregular wear… is the outside half the tire 7/32 of tread, but the inside is 3/32? What brand and model are the tires? Talk to your customers and find out how many miles they drive each year. Are they leasing their current vehicle or did they purchase it and how long do they plan to drive it? By asking questions you might find out your customer drives quite a bit, likes a quiet and comfortable tire more than anything else, in the past has always preferred Michelin tires, and of course they want great traction. From there use the Tire Sales Tool or GMTireBilling or call the office staff at RHD TIRE to determine the best recommendation, and then see if you can price match that tire. Your customers want and expect the BEST tire for the LOWEST price and YOU have the ability to make that happen every time… even for the price conscience consumer who is strictly after the lowest price!

Take a look at this example made specifically for the price conscience consumer.

What Would You Buy?

What Would You Buy? (blog image)

Before even getting into the features and benefits of the 3 tires listed above, take a look at the basics. Both the Firestone and the Uniroyal come with higher mileage warranties than the Kelly tire, and they both start with more tread depth, but had you just organized these tires by lowest to highest price in Tire Sales Tool or GMTireBilling the Kelly Edge would be the least expensive and would most likely be your go to option. When you make the extra effort and search for an opportunity to price match you can save your customer money and put them into a better quality tire.

So this month I once again ask that you track your sales and submit your tracking sheets to me at the end of the month… However this month I will reward the top 5 Service Advisors, and Kelly tires will be worth only 1 point, while ALL other program brands will be worth 2 points. Please see attachment for details and let me know if you have any questions. As always thank you for all that you do! Let me know if you have any questions.

AUGUST 2017 SPIFF

March Winner

I have another interview below with one of the TOP Service Advisors in the state… this time it is BRITTNEY FUCHS of Bill Brown Ford! I hope you can incorporate some of these tips and processes today! Thanks Brittney! -Enjoy Everyone! 

IMG_9527

Name: Brittney Fuchs

Dealership: Bill Brown Ford Quick Lane

Years at Bill Brown Ford Quick Lane: 1 year

Years as a Quick Lane Advisor: 2 years

What is your favorite tire brand and why?

Personally, I have to say my favorite brand is Pirelli because I hear a lot of positive feedback on that brand, Pirelli’s pricing is consistently awesome, and price matching is typically the best on the Pirelli tires!

If you had to choose what tire brands would you say you sell the most of and why?

Goodyear definitely seems to be our top selling tire brand. I believe it is due to their brand recognition. They also have great rebates and typically a great low price on their tires.

Do you inform your customers of the Low Price Tire Guarantee?

YES- EVERY SINGLE ONE!

Would you say you price match the majority of the tires you sell?

OH YES – about 95% of my tire sales are sold with the low price tire guarantee!

Which competitors do you price match most often?

Simple Tire is the often the best competitor to price match… they have the lowest price more often than not and we can save our customer’s so much money. The customers absolutely love this! If Simple Tire does not have the tire we are searching for then we use Walmart, Discount Tire, and Belle Tire.

When you do price match a tire what is the process?

We (the advisors) print out the competitors price for the customer, we then apply the discount/ price adjustment and close the invoice, and then we send a copy of both to the Parts Department. Parts then uploads the claim to Tire Sales Tool.

When you are informed that a customer needs tires do you research tires and or price match before speaking to the customer?

Yes, I do this beforehand if the customer is NOT waiting so I am prepared when I call them. If the customer is waiting I find there is no better sales technique than to call them up to your computer and price match right in front of them. Then they have no reason to doubt you! The sale is then made immediately.

If you had to estimate, how long does it take to complete a tire sale? Starting from the time you are informed the customer needs to tires to the customer agreeing to purchase the tires.

It varies, but I would say generally it takes about 15-20 minutes for customers who call in over the phone. Most of the time over the phone conversations are spent asking questions and looking up information, so this is somewhat time consuming but it is effective!

In person I would say it takes 5-10 min. I show them the deal and out the door price and if they agree I create their invoice and print out the price from the competitors website and begin that process.

Who handles DOT registration at your dealership?

The advisors do it. The techs write the new tire’s DOTs on the hard copy and we register the tires immediately on Tires Sales Tool. This process takes 2 minutes. Again, not a long time and we get it done right away.

Do you offer Tire Care to your customers?

I feel the situation out when it comes to Tire Care. There are some customers who you can just tell are not going to be receptive to Tire Care, as they view it as an unnecessary add-on. Then there are customers who ask for it before I can even get the words out of my mouth!

Bill Brown Ford has one of the busiest Quick Lanes that I have ever been to… what do you contribute your success to?

We get a lot of referrals and recommendations, and we are told over and over again that we are fast. We also never sell anyone something they do not need, we advise people of future purchases so they can plan ahead, and we are very aware of the how important trust is to our customer. It’s basically all about trust!

How many repair orders does your Quick Lane write on average per day? How many do you write personally?

I write about 25-30 a day. Our Quick Lane averages around 80-120 a day.

 

FEBRUARY WINNER

The February Service Advisor Spiff Incentive winner is CHRIS DIENES from Bill Brown Ford! Way to go Chris!

Chris is a super nice, professional, and genuine guy… I would say these qualities, along with his drive to continually learn and educate himself by taking advantage of any training that is offered, contribute GREATLY to his success. He has spent over 26 years at Bill Brown Ford and has 15 years of experience in his current position… Chris has a WEALTH OF KNOWLEDGE when it comes to customer service and writing up vehicles, yet he still wants to learn and improve. That’s quite incredible in my opinion!

Check out what Chris had to say in my Q&A with him… he gives away a couple of tire selling secrets!!

IMG_7510Name: Chris Dienes

Dealership: Bill Brown Ford

Years at Bill Brown Ford: 26 years

Years as the Quick Lane Manager at Bill Brown Ford: 15 years

What is your favorite tire brand and why? Goodyear is definitely my favorite brand. I find that overall it’s a great tire for a great price. I also rarely have any complaints about Goodyear Tires.

If you had to choose what tire brands would you say you sell the most of and why? Since I personally prefer Goodyear Tires I find that I sell Goodyear Tires the most, and again the great price wins over a lot of customers, not to mention Goodyear offers some of the best rebates and incentives on their tires. I also sell a lot of Pirelli tires due to their great pricing and again great rebates and incentives. Last but not least I sell a lot of Michelin too due to customers who are after quality and brand recognition.

Do you inform your customers of the Low Price Tire Guarantee? HECK YES! Every single customer that comes to our Quick Lane knows that we price match.

Would you say you price match the majority of the tires you sell? Yes we price match 99% of the tires we sell! One trick we use is we actually google the tire size and type of tire, and we find all sorts of great places to price match!

Which competitors do you price match most often? Another secret I will let you all in on is Simple Tire is the often the best competitor to price match… they have the lowest price more often than not and we can save our customer’s so much money. The customers absolutely love this! If Simple Tire does not have the tire we are searching for then we use Walmart, Discount Tire, and Belle Tire.

When you do price match a tire what is the process? We (the advisors) print out the competitors price for the customer, we then apply the discount/ price adjustment and close the invoice, and then we send a copy of both to the Parts Department. Parts then uploads the claim to Tire Sales Tool.

When you are informed that a customer needs tires do you research tires and or price match before speaking to the customer? Yes I do this beforehand if the customer is NOT waiting so I am prepared when I call them. If the customer is waiting I find there is no better sales technique then to call them up to your computer and price match right in front of them. Then they have no reason to doubt you! The sale is then made immediately.

If you had to estimate, how long does it take to complete a tire sale? Starting from the time you are informed the customer needs to tires to the customer agreeing to purchase the tires.  It varies, but I would say generally it takes about 5 minutes. I show them the deal and out the door price and if they agree I create their invoice and print out the price from the competitors website and begin that process. It’s by no means hard to do and while other parts or services might be slightly easier/ faster to write up, 5 minutes is not a long length of time.

Who handles DOT registration at your dealership? The advisors do it. The techs write the new tire’s DOTs on the hard copy and we register the tires immediately on Tires Sales Tool. This process takes 2 minutes. Again, not a long time and we get it done right away.

Do you offer Tire Care to your customers? I offer TireCare to the customers who are willing to put more money into their vehicles. I do some research into the customer’s spending habits in the past and I feel the situation out. Some customers think you are selling them a useless add-on, and some customers see the value in it.

Bill Brown Ford has one of the busiest Quick Lanes that I have ever been to… what do you contribute your success to? It’s all trust! I’ve been at Bill Brown for a long time and customer’s like seeing the same faces when they stop in to your dealership. You are able to build a long-standing relationship that way. We also value our customers and we inform them of all the great incentives and offerings that are out there. Everyone who comes to our dealership is taken care of like they are family or friends.

How many repair orders does your Quick Lane write on average per day? How many do you write personally? It varies… we write about 80-110 depending on the day. Personally, I average about 30 a day.